Checking in guests. Finding out what guests need. Giving guests information.
Good afternoon, madam. Welcome to the Metro Hotel.
Good afternoon. My name’s Caroline Brown. I have a reservation.
Of course, Ms Brown. One moment, please. Yes, here it is. One double room for three nights.
That’s correct. Could I have a room on a lower floor, please? I don’t like using the lift.
Is the second floor OK?
Yes, that’s perfect. Thank you.
Could I have your credit card, please?
Yes, here’s my VISA card.
Thank you. You’re in Room 209. Please sign here. And would you like a wake-up call?
Oh, yes. Could I have a wake-up call at 6.30 tomorrow, please?
Of course, 6.30. Would you like a newspaper?
Yes, I’d like The Times every morning, pleaes. And what time’s breakfast?
Breakfast is between 7.00 and 10.30.
Enjoy your stay. Ms Brown.