Welcoming guests Checking in guests. Finding out what guests need. Giving guests information. Good afternoon, madam. Welcome to the Metro Hotel. Good afternoon. My name's Caroline Brown. I have a reservation. Of course, Ms Brown. One moment, please. Yes, here it is. One double room for three nights. That's correct. Could I have a room on a lower floor, please? I don't like using the lift. Is the second floor OK? Yes, that's pe
rfect. Thank you. Could I have your credit card, please? Yes, here's my VISA card. Thank you. You're in Room 209. Please sign here. And would you like a wake-up call? Oh, yes. Could I have a wake-up call at 6.30 tomorrow, please? Of course, 6.30. Would you like a newspaper? Yes, I'd like The Times every morning, pleaes. And what time's breakfast? Breakfast is between 7.00 and 10.30. Thank you. Enjoy your stay. Ms Brown.